As a hospitality professional, you're well versed in how important a guest's experience is as they experience your service. The slightest inconvenience can influence their positive opinion of your business, and make them less likely to return in the future, provide a negative review online or to friends, or even cause them to relocate to another venue.
It's therefore extremely important that anyone working in your venue be mindful of brand image any time they talk with a guest, and security officers are no different. Instead of being a burden or giving the impression that they're needed to combat rampant crime - a side effect some security uniforms provide - a hospitality security officer needs to provide a friendly and approachable face, while still being capable of handling any event that comes up.
Having worked with numerous businesses in the hospitality industry, our hospitality security services are designed to be unobtrusive, and compliment a guest's experience. Our clients know that if their guests approach our staff or theirs, they're getting the same quality customer service experience that promotes a pleasant experience, and return visits in the future.
Our services vary based on your specific needs, from uniformed security up to fire and life safety directors, freeing up your own staff to focus entirely on the guest experience. Our event staffing also offers you the ability to ensure the safety and well-being of special events happening in your venue regardless of size.
On Your Side
With over 20 years experience in the security service industry, we pride ourselves in being the go-to solution for your protection needs, making sure that your guests stay safe, secure, and continue loving your brand. To learn how our services can help your guests get the most out of the hospitality you provide, //gss-security.com/contact us.